No rush orders
To ensure quality, we are unable to accept rush orders.
We recommend placing your order in advance to allow adequate time for production and delivery.
No Refunds or cancellations
To maintain freshness, our cookies are baked daily.
Once an order is placed, it is considered final and cannot be cancelled, amended, or refunded.
We appreciate your understanding and encourage you to review your order carefully before checkout.
How long does delivery usually take?
Please note: After dispatch, delivery typically takes 1-3 business days via PosLaju, depending on your location. We do not offer rush orders, so please plan ahead to avoid delays.
Can I order now and request a later shipping date?
Yes! For specific shipping dates, please message us on Whatsapp (+60103896862).
Are the cookies safe to be delivered?
Yes. Our cookies are carefully packed using sturdy boxes and protective cushioning to minimize movement during transit. We take extra care to ensure they arrive in good condition. However, slight breakage may still occur due to courier handling, but this will not affect the taste or quality of the cookies.
How can I check the status of my cookies order?
Once your order is fulfilled, we’ll send you a confirmation email with tracking information. Please check your inbox, and if you don’t see it, be sure to look in your junk or spam folder as well. Use the tracking link provided to track your delivery’s progress.